Returns. REFUND POLICY / RETURNS. RETURNS. For online purchases and pre-orders: If you are not completely satisfied with your purchase, please return it to us in its original condition. 🎁We’ve extended our usual returns period to help make gifting s

ReturnsREFUND POLICY / RETURNSRETURNSFor online purchases and pre-orders: If you are not completely satisfied with your purchase, please return it to us in its original condition. &#x1F381;We&#x2019;ve extended our usual returns period to help make gifting stress-free. Purchases made from 27th October 2025 can be returned until 31st January 2026, giving you extra time to ensure every gift is just right. Shop now with confidence, knowing you&#x2019;ll have plenty of time to return any items that aren&#x2019;t suitable. Returned items must be unused and with all relevant tags still attached.&#x1F381;Pre-orders cannot be cancelled before delivery. The garments must be unused and have all relevant tags still attached. Our packaging is part of the product and must be returned with the goods. This is also to ensure that the product(s) are returned to us in a suitable and undamaged condition. Damaged or soiled returns may not be accepted and may be returned to the customer and/or a refund may be refused. Refunds do not include any delivery and shipping costs.Please note that we are currently unable to exchange any products; we apologise for any inconvenience this may cause. Furthermore, personalised items are not eligible for return and will be refused and returned to the customer.Any complimentary gifts sent with your order must also be returned with your order. These must be included in your return parcel to be eligible for a refund.If you wish to return your products, please use our returns portal. Click on the link below to process your shipping label, which will then provide you with instructions on the next steps to proceed with your return. Please note: returns cannot be made at a physical fan shop.&#xA0;<a href="https://returns.reveni.io/castore-feyenoord">RETURNS PORTAL&#xA0;</a>A fee of &#x20AC;5.50 will be charged for all returns. This amount will be deducted from the refund amount.When returning items via our portal, please ensure you have the correct order number and use the correct email address that you originally used to place your order.Please note your tracking number on the label before sending your item. You may need to provide this if your parcel is delayed or lost in transit. It is your responsibility to take reasonable care of the goods and you are liable for any damage until the parcel is received at our warehouse. We are not responsible for lost or missing parcels returned to us by a courier or other delivery service.Refunds will be credited to the buyer&apos;s original payment method. Original shipping costs will not be refunded. The amount will be refunded in the currency used to make the original purchase. Due to fluctuations in exchange rates, the refunded amount may be slightly higher or lower than the original price paid.Once the return shipment has been received at our warehouse, we will begin processing the refund as soon as possible. It may take up to 30 days for the refund amount to appear in your account.If you have any questions or comments about your return shipment, please <a href="https://fanshop.feyenoord.nl/pages/neem-contact-met-ons-op">contact our customer service department here</a>, providing your name and order number. One of our representatives will be happy to assist you.DEFECTIVE GOODSDefective goods refer to manufacturing issues. Items damaged by normal wear and tear are not considered defective.Please <a href="https://fanshop.feyenoord.nl/pages/neem-contact-met-ons-op">contact us here&#xA0;</a>to claim your warranty. We ask for a clear picture of the damage and how the garment was washed and dried. This will then result in the garment being returned.&#xA0;DISCOUNT CODES &amp; GIFT VOUCHERSPlease note: only one discount code is permitted at the time of purchase. Discounts cannot be used in conjunction with other special offers or promotions. If you have any questions about this, please <a href="https://fanshop.feyenoord.nl/pages/neem-contact-met-ons-op">contact us here</a> and one of our representatives will be happy to assist you.

RETOURNEREN & RUILEN

Information about returns and refunds